Privacy Policy

Last Updated: June 10, 2026

This Privacy Policy describes how WearingLab collects, uses, and shares personal information when you visit our website, place an order, contact us, or otherwise use our services.

WearingLab is operated by Haila Textile Technology Co., Ltd. (officially registered as 苏州海拉纺织科技有限公司). Throughout this Privacy Policy, the terms "we", "us" and "our" refer to WearingLab and its operator.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Includes your name, email address, phone number if provided, and other information you choose to share with us.
• Order Information: Includes your shipping address, billing details, order details, products purchased, and payment-related information processed through our payment providers.
• Automatically Collected Information: Includes device information, IP address, browser type, pages viewed, referring pages, cookies, and similar technologies.
• Customer Support Information: Includes messages, order numbers, photos, or other information you provide when contacting us for support, returns, shipping questions, or product inquiries.

How We Use Information

We use the information we collect to:

• Process and Fulfill Orders: Process payments, fulfill orders, arrange shipping, provide tracking information, and handle returns or refund requests.
• Provide Customer Support: Respond to questions about orders, shipping, returns, sizing, products, or other customer service requests.
• Communicate with You: Send order confirmations, shipping notifications, customer service messages, and other service-related updates.
• Improve Our Website and Services: Understand how customers use our website, improve product selection, enhance user experience, and troubleshoot technical issues.
• Marketing and Personalization: Send marketing communications or personalize content where permitted by law and where you have not opted out.
• Prevent Fraud and Protect Our Business: Monitor, prevent, and investigate fraud, unauthorized transactions, abuse, security incidents, or other illegal activities.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Order Fulfillment and Customer Support: To process orders, provide support, and handle returns, refunds, or disputes.
• Legal and Compliance Obligations: To comply with applicable legal, tax, accounting, and regulatory requirements.
• Dispute Resolution and Business Records: To resolve disputes, enforce our agreements and policies, and maintain business records.

Data Sharing

We may share personal information with third parties when necessary to operate our business and provide our services, including:

• Service Providers: Such as payment processors, shipping carriers, fulfillment partners, website hosting providers, customer support tools, analytics providers, and marketing service providers.
• Payment and Fraud Prevention Providers: To process payments, verify transactions, and help prevent fraud or unauthorized activity.
• Marketing and Advertising Partners: Where applicable, to help us measure, improve, or deliver marketing communications and advertising.
• Legal and Compliance Requirements: When required by law, regulation, legal process, government request, or to protect our rights, property, safety, customers, or business.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain privacy rights, including the right to:

• Access or Update Your Personal Information: Request access to or correction of personal information we maintain about you.
• Request Deletion: Request deletion of your personal information in certain circumstances.
• Opt Out of Marketing Communications: Unsubscribe from marketing emails or other promotional messages at any time.
• Object or Restrict Certain Processing: Request that we limit or stop certain uses of your personal information where applicable.

To submit a privacy-related request, contact us at support@wearinglab.com.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the site, remember preferences, analyze website traffic, improve user experience, and support marketing or advertising activities where applicable.

You may be able to manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Marketing Communications

If you sign up for marketing communications, we may send you updates about new products, offers, or other WearingLab news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at support@wearinglab.com.

Age Restrictions

Our services are not intended for children under the age of 16. If we become aware that we have collected personal information from a child under 16 without appropriate consent, we will take steps to delete such information.

Cross-Border Data Transfers

Your personal information may be transferred to, stored, or processed in countries other than your country of residence. When we transfer personal information, we take steps designed to protect it in accordance with applicable laws.

Security

We take reasonable measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date above. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Store name: WearingLab
• Company name: Haila Textile Technology Co., Ltd. (苏州海拉纺织科技有限公司)
• Email: support@wearinglab.com
• Customer service phone: +1 754 201 8116
• Registered business address: West of Luobei Road, Tongluo Community, Taoyuan Town, Wujiang District, Suzhou, Jiangsu, China 215237